Privacy policy

At Soulmate we are committed to protect any data that we are collecting from users of Mobile apps published by us on play store and App store. According to the privacy policy, and you agree to use the data we have collected. The privacy policy explains the choices made by you along with the online information practices carried being carried out. The significance of the privacy policy is to make you aware of the gathering of personal details or any other information related to you.

COLLECTION OF INFORMATION

We confirm that we collect that information from you which is required to extend the services available on our mobile apps.

Soulmate has no tolerance for potentially objectionable content, such as nudity, pornography, and profanity or abusive users. For this purpose Soulmate has implemented content filter on text in all posts by users and users are blocked from portal and apps if its content does not pass the filter. Also all users of Soulmate can flag objectionable content through help ticket and admin will take action on it in maximum 24 hours if the objection is found to be genuine. You can also block abusive users from your profile if you do not want that user to see your profile.

At the time of signing up and registration on apps and web portal published by Soulmate, we collect user information including name, company name, email address, mobile/phone number or any other information related to your business which might include the tax registration number and business statutory details. In this regard, we may also record conversations and archive correspondence between users and the clients (including the additional information, if any) purely based on the requirements of the clients. Our clients might gather personal information about the paid services which shall include a bank account number or other details for facilitating the purchase or sale of the services available on the app or website. Along with this, the information regarding the statistics of the user might be collected and stored by our clients such as user behavior pattern, IP address, unique visitors, pages viewed, browser software, operating system etc. operating system etc. for analysis, which helps them to provide improved experience and value-added services to you. The user is not anonymous after being registered successfully and hence the information provided by you may be saved or stored, processed for providing you with the requested services and as may be required for compliance with statutory requirements.

In relation to the paid services, our clients may collect personal information of a more sensitive nature which includes bank account numbers and related details to facilitate the sale or purchase of the services available on their app.

PURPOSE AND USAGE OF INFORMATION
The main purpose of collecting the information is discussed as below:

  • To verify your identity, registration, and eligibility or for providing service as per the requirements of the person.
  • Any payment gateways integrated with apps for advertising, marketing, displaying & publication.
  • For enabling communication with the users of apps, so that the users may fetch maximum business opportunities.
  • For generating business inquiries and trade leads. For sending communications, notifications, newsletters and customized emails, etc.

Please get in touch with us at the provided email address in case you would like to object to any purpose of data processing. However, please note that if you object or withdraw consent to process data as above, we may discontinue providing you with services through our site.

DISCLOSURE OF INFORMATION

Your identity information that we may collect from you may be disclosed and transferred to external service providers who we rely on to provide services to us or you directly. For instance, information may be shared with

  • Government or regulatory or law enforcement agencies, as mandated under statutory enactment, for verification of identity or prevention, detection, investigation including cyber incidents, prosecution, and punishment of offenses.
  • The service providers who are not limited to cloud computing, customer services or payment service providers engaged to facilitate the user’s service requirements. For such disclosures, it has been consented as well as confirmed by the receiving parties that:
  1. The information shall be kept permitted or confidential as well as secure in an appropriate manner.
  2. The information received shall not be disclosed further and must adhere to the Privacy Policy associated with the site.
  3. The sensitive information collected from users for payment processing will be used only for its sole purpose and will not be shared with the public or any other users.
It must be noted that whatever a user posts online, can be accessed publicly by other users and the user might receive emails/messages from the site visitors'.

REASONABLE PROTECTION OF INFORMATION

  • We strive to protect the User Information, although we cannot ensure the security of Information furnished/transmitted by the users to us as no data transmission over the Internet can be guaranteed to be 100% secure.
  • We recommend you not to disclose the password of your email address, online bank transaction and other important credentials to our employees/agents/ affiliates/ personnel, as we do not ask for the same.
  • It is recommended that one must not disclose the password of the personal email address or the other important credentials such as online bank transaction details to our employees/personnel/ agents.
  • It is also recommended that the users who are registered with the site and app should not share the password of their login account and should also sign out of their account after completing their work.
  • As our apps can be set to remember passwords on users devices, in case of a lost device, we will not be responsible for securing the user information as this information is stored on the user's device and the user is fully responsible for its protection
  • This tool helps in ensuring that the information cannot be accessed by other users, and in case the computer or the mobile or any other device is shared with other user, the user himself will be responsible for the security of his/her account.

COOKIES

Pixel tags, cookies, mobile device IDs, of files related to "flash cookies" might be used by us or any third party for collecting and storing the information in respect in respect to your use of the site and app and track your visits to the third-party websites. Along with this, cookies are also used for recognizing the browser software and for providing features like personalization and customization.

DATA TRANSFERS

The information about the user which we have collected might be stored at, or transferred to service providers, partners/affiliates which might be outside or inside the country you reside in. When we transfer or disclose your Personal Information to other countries, we will protect that information as described in this Privacy Policy.

QUESTIONS

  • Please contact us regarding any questions, clarifications, or grievances. Please email us at support@mysoulmate.online

CHANGES IN PRIVACY POLICY

All the users are requested to check our privacy policy periodically, as the privacy policy might change from time to time.